Question 1

What services do you provide?

Accepted Answer

Individual, Couples & Family Counseling.  We have clinicians specialty trained in the following areas:

Anxiety & Depression 
Children, Adolescents and Teens
Addiction & Recovery Support
Couples and Families counseling 
Trauma & EMDR counseling
Disordered Eating & Body Image
Grief and Loss counseling 
Discernment Counseling and more.

Question 2

What areas do your therapists specialize in?

Accepted Answer

Our clinical team has specialized training in the following areas of practice:

Anxiety & Depression
Children, Adolescents and Teens
Addiction & Recovery Support
Couples and Families counseling
Trauma & EMDR counseling
Disordered Eating & Body Image
Grief and Loss counseling
Discernment counseling
and more.

Question 3

What age groups do you treat?

Accepted Answer

We generally work with ages 5 and up.  For children younger than 5, we primarily work with the parents to support younger children.

Question 4

Do you offer virtual / online therapy?

Accepted Answer

Yes, we offer virtual counseling services throughout New York State.  We also can have clinicians licensed in Connecticut.

Some of our clinicians are ONLY available through our online platform; more of our clinicians are available both in-person or online.

We also provide online coaching services through a few team members who provide out-of-state coaching services, including relationship coaching.

Question 5

How many sessions will it take to help me?

Accepted Answer

The number of sessions needed to help with your particular situation varies from case to case depending on many factors. While some issues require short term goals, other issues may be more challenging and require a longer commitment period. We always work with our clients to help meet expectations and work together to tailor your treatment program.

Question 6

Do you have anyone that can prescribe medication?

Accepted Answer

We do not have any clinicians that prescribe medication, but we work with many trusted colleagues in the area that can help if needed. We also will work with your prescriber to develop the best treatment plan for you and your family.

Question 7

How do you choose a therapist for me?

Accepted Answer

After your initial consultation, our staff and yourself will discuss the best therapist for you based on your needs and the clinician's experience.  If you have a particular therapist in mind, we will do our best to arrange that based on availability and your needs.

Question 8

Do you accept insurance?

Accepted Answer

We do not accept any insurance plans. We are considered an out-of-network provider.  This means we do not accept payment directly from your insurance company.  Instead, you will be responsible for all payments.

Every insurance plan is different, so check with your insurance company to see if you have out-of-network benefits. If you do, it’s possible you may be able to be reimbursed for some or all of your session fee. We will send you a Superbill every month that you can submit with a claim to your insurance company which has all of the information they will need to process your claim.  If reimbursement is necessary for you, then we advise that you contact your insurance company in advance of services to determine if you will have any coverage.  Be sure to provide them with your prospective therapist’s license type (i.e. LMSW, LCSW, LMHC, etc.) and NPI, which we can provide to you upon request.

Question 9

How will I know if my insurance will cover this?

Accepted Answer

The best way to be absolutely sure of your benefits is to clarify with your insurance company member services line. You can usually find this phone number on the back of your insurance card.

Question 10

How much does it cost?

Accepted Answer

For clinicians that are in-person their fee range is from $180 - $225 per session depending on the clinicians, their experience and credentials.  For our virtual-only services, the fee is $150 and sessions are all online.  We will always let you know the cost of the clinician before making a referral to you.

Question 11

How much is couples counseling?

Accepted Answer

Couples counseling is $200 - $225 per 60 minute session.  Sometimes a couple of sessions will be 90 minutes which would mean the cost per 90 minute session would be around $300.

Question 12

What is the cancellation policy?

Accepted Answer

We require 24 hour notice for all cancellations. Late cancellations or no shows will be charged the full session fee.

Question 13

Where are you located?

Accepted Answer

We have three separate offices all located in the beautiful village of Cold Spring Harbor. Their addresses are 181, 153, and 147 Main Street. Depending on which clinician you see will determine which office your in-person sessions will be held in, but all are centrally located and are across the street from the free municipal parking lot.

Question 14

What if I need help right now?

Accepted Answer

If you or a loved one are having harmful, suicidal thoughts or in need of immediate assistance, contact 911, 988, or the Long Island Crisis Center at 516.679.1111.

Question 15

What forms of payment do you accept?

Accepted Answer

Payment is due after each session and we accept cash, checks, and all major credit and debit cards.

FAQ

What services do you provide?

What areas do your therapists specialize in?

What age groups do you treat?

Do you offer virtual / online therapy?

How many sessions will it take to help me?

Do you have anyone that can prescribe medication?

How do you choose a therapist for me?

Do you accept insurance?

How will I know if my insurance will cover this?

How much does it cost?

How much is couples counseling?

What is the cancellation policy?

Where are you located?

What if I need help right now?

What forms of payment do you accept?

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